Play safe
Responsible Gaming
Games should stay games. Real-money play carries financial risk and can become a habit, so every Master Game account comes with tools to keep it in check. Use them before you need them.
Who can play
You must be 18 or older and live in an Indian state where the game you choose is permitted. Age is confirmed through KYC before any withdrawal; accounts found to belong to minors are closed and deposits returned to the source account. Master Slots and Master Crash are games of chance and are hidden in states that restrict them; Master Teen Patti and Master Rummy are offered as games of skill but are still unavailable where state law says so. The app reads your state at sign-up and again whenever you deposit.
Limits you control
Every tool below is in Profile › Play Limits. Lowering a limit takes effect immediately; raising one waits 24 hours so that a decision made at the table cannot be acted on at the table.
- Deposit limit. A daily, weekly or monthly cap on money added to the wallet. A deposit that would cross it is refused before payment.
- Loss limit. A daily net-loss figure after which real-money play stops for the rest of the day. It covers auto-spin on Slots and Auto Cash Out on Crash, so a running feature cannot carry you past it.
- Session reminder. A pop-up every 30, 60 or 90 minutes showing time played and net result. It must be dismissed before the next hand.
- Stake ceiling. An optional maximum stake per hand, spin or round that hides tables above it from the lobby.
Breaks and self-exclusion
A break pauses the account for 24 hours, 7 days or 30 days. Self-exclusion closes it for 3 or 6 months. During either you cannot sign in, deposit or receive promotional messages, and the period cannot be shortened once it has started. Winnings and balances remain yours and can be withdrawn by writing to support with your registered number. When an exclusion ends the account stays paused until you sign in and confirm you want to resume, and any limits you had set are still in place.
Warning signs
Habits that are worth a pause, whether they describe you or someone you know:
- Playing to win back a loss, or playing longer than you planned to.
- Borrowing, delaying a bill or selling something to fund a deposit.
- Hiding how much or how often you play from people close to you.
- Feeling restless or irritable when you cannot play.
- Raising the stake after a losing run on Slots or Crash.
If two or more of these apply, set a loss limit today and consider a 30-day break. If play has already caused money or family problems, use the helplines below; they are free and confidential.
How the games are built to help
Every table prints the most a single hand or round can cost before you sit. Slots show RTP and volatility on the info screen and stop auto-spin on a loss limit. Crash fixes the crash point before the round and shows it afterwards, so there is no pattern to chase. Practice chips are free and refill daily, and we never run a promotion that requires a deposit to keep bonus chips alive. Our staff never contact you to encourage play, and marketing messages stop the moment a break or exclusion begins.
Limits at a glance
| Tool | Where | Takes effect | To raise or remove |
|---|---|---|---|
| Deposit limit (daily, weekly, monthly) | Profile › Play Limits | Immediately | 24-hour wait |
| Daily loss limit | Profile › Play Limits | Immediately | 24-hour wait |
| Session reminder (30, 60, 90 min) | Profile › Play Limits | Next session | Any time |
| Break (24 h, 7 d, 30 d) | Profile › Play Limits or support | Immediately | Cannot be shortened |
| Self-exclusion (3 or 6 months) | Profile › Play Limits or support | Immediately | Cannot be shortened |
What we will never do
We do not send "come back" offers to players on a break, we do not credit bonus chips to an account that has set a loss limit for the day, we do not extend credit of any kind, and we do not let a deposit go through from a card or account that is not in the account holder's name. Support agents are trained to point players towards the limit tools when a chat shows signs of chasing losses, and they can set a break on request without asking why.
Free, confidential help
Tele-MANAS (Government of India mental-health helpline): call 14416 or 1800-891-4416, 24×7, in English, Hindi and regional languages. iCall (Tata Institute of Social Sciences): 9152987821, Monday to Saturday, 10 AM – 8 PM. Our team can also apply a break or an exclusion for you: write to [email protected] from your registered number and it is set within 24 hours.
For families
If a family member plays on Master Game and you are worried, you can ask us to contact the account holder about the limit tools. We cannot share account details with anyone but the holder, but we can confirm that a message has been sent. Keep your own phone locked and your UPI PIN private so that a minor cannot use your account; under our terms an account used by someone other than the holder is closed.
Last updated . Reviewed by Devika Rathore, Compliance & Grievance Officer.
Play Master Game today
One APK, four games, one UPI wallet. Practice chips are free and limits are set before you deposit.
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